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Frequently Asked Questions

We offer a wide variety of popular shopping cart extensions and plugins for your online retail ecommerce - visit the 'Plugins' section within our Gateway Connect documentation!

You can use our sandbox test environment or you can contact an Integration Analyst via the 'Contact Us' and 'Support' webform.

Yes! Visit our 'Documentation' and 'API Reference' sections for access to sample code and developer guides.

Yes, you have the ability to use your own e-Signature technology solution provided the following requirements are in place and subject to review and approval by Nuvei.

  • Obtain the signee’s consent to do business electronically.
  • Capture and recorded a unique ID that links the evidence of the signee’s acceptance to the agreement/document.
  • Capture the signee’s intent to sign, and agree to the provisions set forth in, the document electronically.
  • Capture the ability to clearly attribute the electronic signature obtained to the signee.
  • Capture the date/time, IP address, and potentially the geolocation of the signee when and where the electronic signature was captured.
  • Provide an audit trail / evidence summary to Nuvei upon request for any and all agreements e-Signed using your solution.
  • Provide an e-signed version of the agreement/document to the signee for their records.

Contact

Our teams are available from: 8:00 AM - 8:00 PM EST Monday to Friday

  • United States +1 (844) 864-9590
  • Canada +1 (877) 370-9495
  • Email integration@nuvei.com
  • United States 5000 Legacy Drive, Suite 320 Plano, TX 75024, USA
  • Canada 1100 Rene Levesque, 9th Floor, Montreal, QC, Canada H3B 4N4